Privacy Policy

1. Introduction

VestaCare Inc. ("VestaCare," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare financial technology services, including our website, applications, and related services (collectively, the "Services").

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Professional information (organization name, job title, NPI numbers, Tax IDs)
• Financial information necessary for payment processing and reconciliation
• Healthcare data related to claims, eligibility, and payment processing
• Account credentials and authentication information
• Communication preferences and correspondence

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process claims, payments, and financial transactions
• Verify eligibility and coverage information
• Communicate with you about your account and our Services
• Respond to your inquiries and provide customer support
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information:

• With healthcare providers, payers, and other parties necessary to process claims and payments
• With service providers who assist us in operating our Services
• When required by law or to comply with legal processes
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger
• With your consent or at your direction

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security assessments. We are HIPAA compliant and maintain SOC 1 certification. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Opt-out of marketing communications
• Request data portability

7. HIPAA and Healthcare Data

As a Business Associate under HIPAA, we are committed to protecting Protected Health Information (PHI). We maintain appropriate safeguards and comply with all applicable HIPAA requirements. Our Business Associate Agreements govern the use and disclosure of PHI.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Services. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: